Why Adobe Premiere Keeps Crashing?

Why Adobe Premiere Keeps Crashing?

Most Mac users already assume (know really) that when PC users experience an issue with their computer it’s a gluten problem. Gluten is responsible for everything abnormal, including computer crashes, freezes, hemorrhoids, blue screens of death, glitches, castration anxiety, system instabilities, spontaneous human combustion, etc. Just kidding. But it’s true. Some parts, at least. But do your own research and never take anything you read at face value.  

So “Why is my Premiere Pro crashing?” seems to be a very popular google search and possibly one of the most aggravating experiences when working on a project. I’ve certainly gone through it more times than I can recount. Luckily, after some in depth, penetrating research, I’ve stumbled on to something worthy of sharing, right here in the Sandbox.

Now bear in mind that this isn’t an inoculation to all Adobe freezes or crashes. But it does account for a portion of them, especially if you’ve invested in a custom editing workstation and adopted the fashionable multiple ultrawide-screen setup.

THE PROBLEM

Yes, it’s still Windows 10. At least partially. The other partially is Adobe, but to a lesser degree. And if Windows got their excrement together and fixed some of the bugs, things we be so much smoother, this blog post probably wouldn't exist and I totally digress. But, there is an internal issue when you connect a new, sexy, 4k monitor to your internal or dedicated graphic’s card. Why? If I knew, I’d write a Windows 10 patch and be done with it. Instead, I’m left to drift in the ether of digital space looking for answers that are only semi-applicable and never offer any guarantees. Except one. Windows 10 isn’t gluten free.

Note to self: always read the labels.

Now add 10 bit depth to one of your monitors and your problem just got a whole lot stickier. Having a monitor that operates at 10 bcp when using Adobe software causes a number of glitches, including crashes. How fun, you must be thinking right now! You just injected 5k into your brand new workstation and bought into the promise made by internet anonymous-pc-guru-person from a place unknown, that this is the perfect rig! Buy this and you’ll never have to transcode again. Get this and no more proxies. Scrubbing the timeline will be so soothing your finger will fall asleep. I know...Been there. Done that. But I live in New York and my finger never sleeps.

THE SOLUTION

Step 1

This is where I become a hardware shaman and guide through the process of finding your fix. A word of caution before you proceed. Make sure your PC is on.

Close your eyes and drag your mouse pointer over the empty space of your main monitor and right click. Further drag your little pointer over your graphic card’s settings. Depending on what type of graphic’s card you have, locate the setting for your monitor’s scaling and size. There, you’ll notice that the default setting is set to either “Stretch” of “Full Screen”. With your tiny, little, mouse pointer, hover over the setting that reads “No Scaling” and choose the option that “Performs scaling on” your GPU - instead of your display. Find the box that reads “Override the scaling mode set by games and programs” and check it off - if you have this option. Repeat this step for all your other monitors, apply and save.

If you were able to follow through, congratulations! You’re one step closer to digital enlightenment.

Step 2

This procedure will require courage on your part. You’ll have to venture out of your comfort zone and take some risks. You’ll have to go to an external website and download a file called “Nvidia Inspector”. Of course, you don’t have to, and if you decide not to, that is fine. The risks associated with external downloading are not for everyone. As your Digital Shaman, I am not pushing nor pulling you from this activity. I am merely showing you the two paths. It is up to you whether or not you wish to embark on this journey. If you are, this is what you’ll have to do next.

After downloading the “Nvidia Inspector”, you must open it up. Once open, use your vision to locate a tiny box containing two small tools that are intersecting each other in the shape of an X and click on it.

 
 

On the next screen, continue to focus your vision and identify the word “Profiles” near the top left hand corner of the window. Place your mouse over the white box and it shall transform into a text cursor. Click to write and type the word “Adobe”. This will narrow the list to only Adobe related programs. Choose Adobe Premiere Pro and scroll down keeping your eyes on the left hand side of the “SettingID” until you reach a section called “Other”.

 
 

This moment is crucial to getting right, as you now have to disable the 10 bit capabilities of your brand new, sexy, 4k ultrawide monitor. To do so, use your mouse and vision to navigate to a setting called “Deep Color For 3D Applications”. On the right side of this, select the second option that reads “Disable” at the end of the string. The journey is almost over, but you have one more step to perform, if you are to come out victorious on the other side. In order to achieve victory, a sense of fulfillment and a non-crashing Adobe application, you must (I repeat, you must!) drag your tiny, little, mouse cursor over the “Apply changes” button located at the top right corner of the window and click it. If you do not click it, you will not experience the benefits of your new monitor setup and Adobe applications will likely continue to crash, glitch, twitch and freeze on you. If you have followed my instructions thoroughly, you are two steps closer to digital enlightenment.

Oh! One last thing. Repeat above steps for all Adobe applications you have installed on your computer. The Digital Shaman tested this on Adobe Photoshop, Lightroom, Illustrator, After Effects and InDesign.

This article was written by the Digital Shaman’s medulla oblongata under high doses of caffeine and yerba mate.

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